One of the most overlooked aspects of customer experience is the on-hold experience. When clients are put on hold during a call, businesses often miss the opportunity to engage and impress them. Fortunately, by making the most of the following Voice over Internet Protocol (VoIP) features, you can turn those moments of waiting into valuable […]

A piece of technology that claims to cut your expenses in half may seem too good to be true, and often, it is. But this isn’t the case with Voice over Internet Protocol (VoIP). Its promise of significantly reducing phone expenses is real and well-documented. However, VoIP systems aren’t perfect, and you’re bound to experience […]

Quality of Service (QoS) is crucial when selecting a Voice over Internet Protocol (VoIP) provider, as you may experience call quality issues even with a strong internet connection. These problems can be costly and time-consuming to resolve, potentially requiring the temporary shutdown of your communication system. Implementing a reliable VoIP QoS network can assist you […]

Although there are numerous advantages to using cloud-based unified communications (UC) applications, the migration process poses certain risks and challenges. One of the primary concerns is performance, particularly in relation to internet service providers and public networks. If performance issues arise, they can jeopardize crucial working relationships or even result in financial losses for companies. […]

Voice over Internet Protocol (VoIP) systems have become an essential part of modern communication for businesses of all sizes. These systems use the internet to transmit voice and multimedia messages, which makes them vulnerable to hacking attempts. Cybercriminals can use a variety of methods to hack into your VoIP system, including eavesdropping, call hijacking, and […]

When it comes to choosing a Voice over internet protocol (VoIP) system for your business, there are two options to choose from: open-source and proprietary. Both have their pros and cons, but which one is the best fit for your business? In this blog post, we’ll compare these two systems so you can decide which […]

Businesses today are well aware of the potential of Voice over Internet Protocol (VoIP) technology and its benefits. However, some business owners have yet to make the switch because of confusion over which VoIP service best fits their company’s needs. In this article, we’ll go through the different types of VoIP services so you can […]

If you don’t want to be overwhelmed with the influx of calls from customers this holiday season, it’s important to optimize your Voice over Internet Protocol (VoIP) system for maximum efficiency. Be ready for anything — read on for tips that can help you optimize your VoIP system. Inspect your VoIP equipment Sometimes, issues with […]

If your business uses Voice over Internet Protocol (VoIP), it’s important to make sure that your data is safe and secure. Luckily, there are many security measures that you can put in place to protect your VoIP system from criminal activity. To protect your VoIP phones, follow these tried-and-tested security measures. Strengthen your passwords Passwords […]

While investing in Voice over Internet Protocol (VoIP) systems is known to help businesses reduce their telecommunication costs, failing to secure these can nullify the financial advantages gained and even lead to some serious consequences. If VoIP systems are left vulnerable, hackers can eavesdrop on your conversations and steal sensitive information. It’s therefore crucial to […]

Although Voice over Internet Protocol (VoIP) systems are more dependable than traditional landlines, there’s always a chance of downtime since the whole network is connected to the internet. If your internet connection fails, so does your business phone service. This article will provide you with helpful tips to minimize VoIP downtime. Choose a VoIP provider […]

Voice over Internet Protocol (VoIP) systems are a more cost-effective alternative to traditional phone systems. For a fixed monthly bill, you get enterprise-grade business communication tools but without the expensive call rates of old landline telephones. But despite its affordability, there are still several costs associated with implementing a VoIP phone system. 1. Initial costs […]

Many businesses are looking for ways to boost sales, improve customer service, and grow their business. To achieve these, they’re turning to various technologies such as call recording. But what exactly are the benefits of call recording and why is it essential to your business? Read on to learn more. Pinpoint problem areas Call recording […]

Small businesses are increasingly moving from traditional telephones to Voice over Internet Protocol (VoIP) to save on costs. While VoIP offers many benefits, an unsecure system can leave your business vulnerable to a new kind of attack called telephony denial-of-service (TDoS). In this blog post, we will discuss what TDoS is and how you can […]

If you’re looking for ways to improve efficiency and cut costs, then you may have already made the switch to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between traditional VoIP and AI-powered VoIP is that the latter uses artificial intelligence (AI) to help provide a better […]

Are you thinking about installing a new business phone system or upgrading your existing one? If you are, you have the choice between VoIP softphones and hardphones. But which one is better? This article will tackle the differences between the two types of VoIP phones and which one your business should get. VoIP Softphones Softphones […]

Eavesdropping on VoIP calls is a serious business threat. This happens when someone uses a software program to record or listen in on VoIP calls without permission. This can be done to steal trade secrets or commit fraud. To protect your business from such attacks, here’s what you need to do. Change default usernames and […]

Are you looking for a way to improve your business communication systems without breaking the bank? Unified communications (UC) might be the answer you’re looking for. UC is a relatively new concept, but it’s already gaining traction among businesses of all sizes. Let’s take a closer look at what UC is and how your business […]

Fifth generation technology, or 5G, will significantly enhance the performance of your business’s Voice over Internet Protocol (VoIP) systems. That’s because 5G networks have much higher speeds, greater capacity, and reduced latency than 4G LTE networks. This means that businesses can enjoy crystal-clear voice quality and low call latency no matter what device or where […]

Voice over Internet Protocol (VoIP) has become the top communication system of choice for many small- to medium-sized businesses. If your business is looking to switch to VoIP, make sure to ask potential providers about their Quality of Service (QoS). This is because the best QoS is essential for ensuring your company’s success. In this […]