Businesses are increasingly relying on Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and enhanced features. However, VoIP systems are not without security risk — these systems are also a potential entry point for cyberattacks. VoIP’s vulnerability to cyberattacks therefore requires stringent security measures. To safeguard your VoIP phones, we recommend implementing the […]

If you want to streamline your company’s operations, unified communications (UC) might be the solution you’re searching for. UC offers numerous benefits to your business’s information system, many of which you may not know. In this article, we highlight how your business can harness cost-effective UC solutions to drive growth. Unified communications defined Unified communications […]

Having implemented Voice over Internet Protocol (VoIP) for increased efficiency and cost savings, the next step for many businesses is to explore the power of AI-powered VoIP. This advanced technology leverages artificial intelligence (AI) to further enhance the user experience and optimize telecommunications operations. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into […]

If you’re looking to upgrade your communication solution without burning a hole in your pocket, switching to Voice over Internet Protocol (VoIP) systems may be a wise decision. But, as with any business investment, you need to truly understand the costs involved in making this shift. In this blog, we’ll break down the costs of […]

Voice over Internet Protocol (VoIP) is among the most important tools for remote or hybrid work. Nowadays, companies can choose between VoIP softphones and headphones. This article will discuss what you need to know about these two VoIP options. VoIP softphones VoIP softphones are software programs that enable you to make and receive calls on […]

For all the benefits that Voice over Internet Protocol (VoIP) brings — such as portability, scalability, call quality, and lower costs — it also comes with unique threats. Among these threats is telephony denial-of-service (TDoS). Read on to learn more about TDoS and how to prepare your VoIP systems against it. What is TDoS? TDoS […]

VoIP has delivered incredible changes, not just to the telecommunications industry but to the business landscape in general. By combining flexible features with cost-effective communication solutions, VoIP is quickly replacing traditional phone lines in the workplace. Thanks to advances in AI integration and cloud computing, as well as new ways of applying the technology, 2024 […]

An unfortunate consequence of the holiday season is the sheer volume of phone traffic, which can overwhelm even the largest VoIP (Voice over Internet Protocol) setup. To avoid being inundated with the surge of customer calls, it is crucial to fine-tune your VoIP system to operate at its peak efficiency and prevent downtime from occurring […]

Voice over Internet Protocol (VoIP) phone systems provide businesses with a cost-effective and flexible way to make and receive phone calls, but they’re not immune to downtime. Anything from network failures to power outages can cause VoIP systems to shut down, which is why you need to minimize downtime through the following means. Choose a […]

With more and more businesses turning to Voice over Internet Protocol (VoIP) for their communication needs, the question of where to host these services has gained significant importance. In this article, we explore the essential considerations one should take into account before choosing cloud or on-premises VoIP hosting. By understanding the key factors, you can […]

Cybercriminals are continuously adapting their techniques to exploit the latest technologies, and Voice over Internet Protocol (VoIP) technology is no exception. One way they take advantage of VoIP is through phishing, a sophisticated scheme designed to make unwitting users divulge sensitive information. But why do cybercriminals choose VoIP phishing as a mode of deception? This […]

Microsoft Teams and Google Meet are two of the most popular video conferencing platforms available today. Both platforms offer a robust set of features that can help teams communicate more effectively, regardless of location. But which platform is right for your business? Here is a comparison of the key features of Microsoft Teams and Google […]

VoIP eavesdropping is a serious threat to businesses and individuals alike. In this blog post, we’ll discuss what VoIP eavesdropping is, how it’s done, and how you can protect yourself from it. We’ll also provide some tips on how to prevent VoIP eavesdropping in your business. There are a number of ways that VoIP eavesdropping […]

Voice over Internet Protocol (VoIP) is becoming increasingly popular with businesses of all sizes. This is because it offers a more reliable and cost-efficient alternative to traditional phones. However, don’t just turn to VoIP because of the hype. Before you purchase your own VoIP system, there are a few important factors you need to consider: […]

Voice over Internet Protocol (VoIP) systems have revolutionized how businesses communicate by enabling cost-effective and efficient voice transmission over the internet. With ‌5G technology, a new realm of possibilities has opened up, promising to further enhance VoIP systems and take them to unprecedented levels of performance. In this article, we’ll explore how harnessing the power […]

Voice over Internet Protocol (VoIP) offers many benefits to businesses, including lower costs, greater flexibility, and improved collaboration. However, VoIP also comes with some security risks, including theft of service. In the following sections, we’ll explore what VoIP theft of service is and how to defend against this type of attack. What is VoIP theft […]

As more and more employees work remotely, phone calls have replaced face-to-face OR in-person meetings as the primary mode of communication in businesses. In this context, call recording emerges as a game-changing solution that not only captures conversations but also enables businesses to monitor, analyze, and improve their communication strategies. Let’s delve into the world […]

In the ever-evolving digital communication landscape, two technologies have emerged as significant players: Voice over Internet Protocol (VoIP) and Voice over Long-Term Evolution (VoLTE). Both technologies facilitate voice calls, but they do so in fundamentally different ways, and each has its unique set of advantages and potential drawbacks. As a business owner, understanding these differences […]

Business phone systems have undergone significant transformations, adapting to the evolving needs of modern enterprises. Gone are the days of traditional landline phones and cumbersome hardware installations. Instead, contemporary business phone systems have embraced cloud technology, revolutionizing the way organizations communicate internally and with their customers. Below are some of the unique features of modern […]

One of the most overlooked aspects of customer experience is the on-hold experience. When clients are put on hold during a call, businesses often miss the opportunity to engage and impress them. Fortunately, by making the most of the following Voice over Internet Protocol (VoIP) features, you can turn those moments of waiting into valuable […]